At TugTail, we aim to make your shopping experience as smooth and hassle-free as possible. Below you'll find all the details about our UK shipping process.
We currently ship to all locations within the United Kingdom. Unfortunately, we do not offer international shipping at this time.
Orders are processed within 1–2 business days of purchase. Once your order has been packed and handed over to the courier, you will receive an email confirmation.
We offer free standard shipping on all orders, with an estimated delivery time of 2 to 4 business days from the date of dispatch.
We offer next day delivery for £3.99 on all orders placed before 1pm on Monday to Friday, We aim to dispatch all orders using a next-day delivery service. While orders are handed over to our courier partners promptly, delivery times are estimates and may occasionally take longer due to factors outside of our control, such as courier delays, weather conditions, or peak delivery periods. We appreciate your patience and understanding in these circumstances.
Please note that business days do not include weekends or public holidays.
Standard UK Shipping: Free (no minimum order value required)
Once your order has been shipped, you'll receive an email with a tracking link to monitor its journey to your door.
If your order hasn’t arrived within the expected timeframe, or if you have any questions about your shipment, please get in touch with us at:
👉 Contact@tugtail.store
We’re happy to help and will get back to you as quickly as possible.
